How it is counted

How to add more email credits

Why my email is not being sent

How it is counted?

One Email Credit is needed per email sent to an email address.


In Addition to monthly email credits per plan mentioned.Note that you have to be on a paid plan to purchase additional quota.

If you want to add extra email credits, note that we support adding 5000 extra email credits for per account for $8, this credit never expires till it is all used up. no extra costs will be charged.

How to add more email credits?

1- Go to settings

2- Scroll down until you find buy Adds-on

3- Confirm you payment.

Why is my Email Not Being Sent?

If you're experiencing any trouble with sending an email, below are some of the common problems that you may be facing:

Automation runs every hour to check for new customers

A Segment is always updated in real time so you will always be looking at the right group of customers matching your segment criteria. However, Marketing Automation running on any segment is hourly updated, which means that every hour, Automation check the segment to add new customers to its workflow.

Your Segment Criteria applies to no one

Check if the Segment has any customers in it. Just go to Customers > Segments and check whether any contacts are placed in it. 

Check Stats for your Automation Steps:

Check the running Automation (the one you created, for example, for order follow-up).

If the Automation has any emailing steps with zero stats, then the Segment might have been empty at the time the step was scheduled to run.

If the Automation has any steps with non-zero stats, you need to Contact Us

Customer doesn't Accept Marketing

Check if your customer opted in for marketing. Customers tend to unchecked the “Accept Marketing” checkbox during checkout. In Shopify, Big-commerce, or Woo-commerce Admin, please check the Customers > Accepts marketing tab. This lists your customers who opted-in to receive marketing emails.