- How it is counted: One Email Credit is needed per email sent to an email address.

- Costs: In Addition to monthly email credits per plan mentioned.Note that you have to be on a paid plan to purchase additional quota.

If you want to add extra email credits, note that we support adding 5000 extra email credits for per account for $8, this credit never expires till it is all used up. no extra costs will be charged.

How to add them?

1- Go to settings tab located on the top right.

2- Scroll down until you find buy Adds-on

3- Confirm you payment.

Why is my Email Not Being Sent?

If you're experiencing any trouble with sending an email, below are some of the common problems that you may be facing:

Automation runs every hour to check for new customers

A Segment is always updated in real time so you will always be looking at the right group of customers matching your segment criteria. However, Marketing Automation running on any segment is hourly updated, which means that every hour, Automation check the segment to add new customers to its workflow.

Your Segment Criteria applies to no one

Check if the Segment has any customers in it. Just go to Customers > Segments and check whether any contacts are placed in it. 

Check Stats for your Automation Steps:

Check the running Automation (the one you created, for example, for order follow-up).

If the Automation has any emailing steps with zero stats, then the Segment might have been empty at the time the step was scheduled to run.

If the Automation has any steps with non-zero stats, you need to Contact Us

Customer doesn't Accept Marketing

Check if your customer opted in for marketing. Customers tend to uncheck the “Accept Marketing” checkbox during checkout. In Shopify, BigCommerce, or WooCommerce Admin, please check the Customers > Accepts marketing tab. This lists your customers who opted-in to receive marketing emails.

Attach an email to a deal using smart inbox email:


Email is, in many ways, the digital hub of modern life; Revamp helps you manage the most important aspects of your digital life without making them more complicated. If for any reason you’d like to attach an email to a specific deal, now you can do that in a simple way to your account. Click on deals, choose any deal you want & it will be like deal-5aa658143499b91228719184-5ae6fcbdd40dd71c6c6b3c10@box.revampcrm.com

Forwarding the email in an easy way:

Revamp has made it easier for you and your business by adding the new feature of forwarding emails in an easy way. Use this method to easily forward your emails to the drop box for best results. All it needs is the full email address that matches the contact record and Microsoft products such as outlook will drop the email address when using this new feature “forwarding emails”. 

It is easy to use: 

1. Send an email Or find any email sent to you.

2. Get your Smart inbox email BCC from the settings section.

3. Forward that email from your user's email inbox (The same email you used to sign up)  to the smart inbox email address. 

Now, you will have a contact with the same name as the person who emailed you and they will have the email added to them as a note.