Below you will find security & backup related Frequently Asked Questions:
Q: How secure is Revamp CRM?
A: We take security, privacy, and confidentiality very seriously. We use the same levels of encryption security that banks do to protect consumers data over the web (SSL 256bit). Your data is confidential and nobody can access your account or even your credentials.
Q: Do you Backup my Data?
A: Yes, of course! We chose the best technologies to make your data safe and secure. Your data is backed up every day. In the case of an emergency, we can perform full data recovery. Our server architecture is redundant so even if one server fails, the system will stay active and accessible. The direct result of that is that we experience more than 99% uptime which guarantees you service continuity and peace of mind.
Q: Where, in geographic locations, is the data stored and replicated (including backups and transmitted)?
A: All of our data is kept in the USA using different redundant storage solutions.
Q: How are multiple tenants' (i.e. customers) information segregated on shared platforms/storage?
A: Our Customer's data is stored securely and is accessible only by its owners. We've built our own hosting environment and we do not use shared storage.
Q: In the event that the information is required to be exported or transferred to a new provider or vendor – can Revamp ensure interoperability with other providers or the ability to obtain all information in an intelligible format?
A: We do export data for our customers to CVS files which are considered as an intelligible format.